FAQs

We recognise that approaching a law firm may seem like a complicated process but we will do everything we can to simplify this, provide reassurance and explain in detail our pricing models and processes with you up front. To help explain more about us and the services we provide, we’ve included a list of frequently asked questions below.

• Where are you based?
  We have offices located in Cambridge, London, Milton Keynes and Northampton although our lawyers also work for clients based throughout the UK and internationally through the global reach of LawExchange International, our Worldwide network.
• What type of instructions do you do?
  For a full list of our areas of expertise in the firm, please visit our expertise page.
• How long have you been in business?
  We are extremely proud of our long heritage. The foundations of the firm today can be traced back to 1844 when John Becke (1816-1896) and Henry Becke founded their legal practice in Northampton. For a timeline of the history of our firm please visit our history page.
• Do I need to visit you at one of your offices?
  Not at all. Absolute Client Focus is the guiding principle for our approach to delivering legal services. It is the principle that informs our approach to working with you. Along with outstanding client service and always aiming to achieve the very best results, at Hewitsons the client is at the centre of everything that we do. We have the IT infrastructure in place to accommodate virtual meetings should that be preferred. We can also, where necessity, come and see you. To book an initial consultation to discuss your requirements, with no obligation, contact us online and we’ll get back to you.
  
• Can you take over from my current lawyers?
  Yes of course, please contact us so we can explain how to go about this. The process is simpler than you may think and we will ensure to take care of the formalities for you.
  
• What are your business hours?
  Our office hours are Monday to Friday, 8.00am – 6.00pm. However, for the specific opening hours for each of our offices click here and select the appropriate location.
  We are committed to promptly returning calls so please feel free to contact us outside of these hours using our online form and one of our team will call you back at their earliest opportunity.
• Can I choose my own lawyer?
  We strive to provide top rate legal services in accordance with our guiding principle of Absolute Client Focus which means we will always try to accommodate any specific requests, but we can’t always guarantee the availability of a particular lawyer. We will ensure that once we have a good understanding of your business and legal needs we will put together a team of lawyers, partner-led, who can provide you with a seamless responsive service with a personal commitment.
  To discuss which lawyer might be best for your legal needs, please call us or you can email us your details here and one of our team will be happy to discuss your precise requirements.
  For more information on each of our lawyers please click here.
• What is your pricing structure?
  Lexcel requires us to ensure that fee arrangements are discussed openly and agreed with you at the outset of each instruction. Where estimates or fees cannot be agreed for a complete matter these procedures must be adhered to in respect of identifiable segments of work. We typically price work by providing an estimate based on the time that we anticipate will be spent on the work. We are, however, also able to agree different pricing arrangements with you such as fixed or capped fee for particular types of work or individuals.
  
  For more information please see our pricing transparency page
• Using Hewitsons website
  You can find out more about using our website in our legal disclaimer and terms of use section. You can also find out more about our cookie policy and privacy policy in our legal statements section.