This month the Fundraising Regulator published its annual complaints report, which looks at fundraising complaints that could not be resolved by charities and have been escalated to the regulator.
Between 1 September 2019 and 31 August 2020, the Fundraising Regulator dealt with a total of 836 complaints, up from last year’s 737. About half of them were outside of its remit, some of which were passed on to other organisations such as the Charity Commission, while about a third were “premature” because they had not been put to the charity first.
The most complained about methods of fundraising were charity bags (131 complaints), followed by online fundraising (68 complaints) and face-to-face fundraising (67 complaints). Complaints about charity bags prompted the regulator to publish new guidance on the topic, which covers legal and regulatory requirements and a list of information about charity bags that should be made available to the public. The report says that complaints on charity bags were mostly about bags that had been delivered against someone’s wishes, as well as about their environmental impact.
Whatever the challenges faced by your charity or social enterprise, if you think you might need legal advice to support you through, we are always happy to arrange an initial conversation to see us we can help. Please contact our Charities, Education and Social Enterprise team.