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16th March 2016

National NHS complaints and feedback forum

Last Friday Amy Wallhead, a Private Client solicitor in our Cambridge Office, was invited to give a Dementia Friends presentation to the National NHS Complaints and Feedback Forum which was held at Lewisham Hospital.

The event was attended by approximately 80 people from the NHS Complaints, PALS and Patient Experience from all over the country, who are tasked with being the first port of call for patients and relatives if they have issues they would like to raise.

John Dale, the organizer of the conference and former senior manager in the NHS and Ambulance Service, feels that having dementia friendly staff will be good for the departments, the organisations and the individuals themselves. Following positive feedback on the session, John is now hoping that the initiative will be taken up by more departments and has launched a national competition for the first Trust to have a PALS or Complaints Department who have Dementia Trained all their staff.

If you would like to know more about becoming a Dementia Friend, please contact Amy Wallhead by clicking here.

If you would like to know more about becoming a Dementia Friend then please visit their website.

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