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26th October 2020

Refunds available for some residents of Care UK premium homes

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Care UK has agreed to refund fees charged in respect of essential care where residents of its premium care homes were also in receipt of ‘Continuing Healthcare’ funding from the NHS. The move was prompted by action taken by the Competitions and Markets Authority (“CMA”), which considered the charges to be unfair and in contravention of NHS rules.

Around 160 residents from over 20 of Care UK’s premium care homes are expected to benefit. Average refunds will be over £1,000, with some residents due to receive as much as £3,000. Unfortunately, due to the limits of the CMA’s redress powers, only fees paid after 1 October 2015 will be refunded.

Care UK will be writing to eligible residents in November but may be unable to trace all residents, particularly where the resident has passed away. If you believe that you or a family member should receive a refund and do not hear from Care UK by the end of November, you should write to them at

The CMA’s action against Care UK is part of its broader investigation into care homes. It is currently engaged in litigation against Care UK and Barchester in relation to upfront administration fees that both companies were previously charging. If successful, a large number of residents would be due a refund. Anyone with concerns regarding care homes is encouraged to write to the CMA at

For more information on care home fees please contact Tiffany Benson on 01604 463340 or click here to email Tiffany.