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25th February 2021

Which? survey suggests banks are failing bereaved relatives

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A report from Which? alleges that banks' services to the relatives of a deceased account holder have become less efficient during the COVID-19 pandemic. 

Before the March 2020 lockdown, closing the deceased's account after the death took more than three months for 17% of people of the people surveyed.  This figure rose to 37% for those who had to complete the process after that date.

The Which? survey uncovered stories of bereaved families experiencing serious administrative errors, as well as significant delays, when dealing with banks.  This makes the process of dealing with an estate even more difficult and upsetting during what will already be a very challenging time. 

To read the article from Which? please click here.

If you would like our experienced team to help you with dealing with the administration of an estate, please contact one of our Solicitors below.

Antonia Cooper on 01604 463314 or click here to email Antonia.
Chloe Harbutt on 01223 461155 or click here to email Chloe.